Support
Need help with Crankline? Email the developer at dracars12@gmail.com for gameplay issues, purchases, account questions, feedback or content reports.
1. Tell us what happened
Include your device model, iOS version, Crankline version, and the steps that led to the issue. For a level problem, include its chapter and number or Community title/ID. A screenshot can help. Never send your password, verification code or full payment details.
2. Restore a purchase
Open a locked paid level to bring up the paywall, then choose Restore Purchases. Use the same App Store account that bought Full Game. Your Apple/Google game sign-in is separate from your App Store purchase. If access is still missing, contact support with the error message. For a refund request, use Apple's service: https://reportaproblem.apple.com/ .
3. What Full Game includes
The free version includes Chapter 1 Easy and Medium and up to five personal levels at a time. Full Game is a one-time purchase that adds Chapter 1 Hard, Chapters 2 and 3, more than five personal levels and Community publishing. Campaign progression and motorcycle rewards still apply. Community maps can be played without buying Full Game. Submitted maps require a completion check and moderation before publication.
4. Delete an account or request data removal
Open the account screen inside Crankline and choose Delete Account. This deletes the online account, cloud progress, leaderboard records and pending submissions. Local progress and best times remain. Already approved Community maps, their creator ghosts and stored author information remain until separately removed; email support with their titles/IDs to request removal. If you cannot access the account, email support. Identity verification may be necessary. Deleting an account does not refund or revoke an App Store purchase.
5. Report a map, player or score
Email dracars12@gmail.com with the map title/ID, nickname or leaderboard entry and explain the issue. Include a screenshot if useful. You can use the same address for copyright or privacy concerns and feature requests.